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Returns Policy

Returns Policy:

  • If for any reason you are not entirely satisfied with the products received please contact Kudos Equilibria Ltd within 48 hrs using our online "Return Notification Form", you are then welcome to return your order to us within 7 working days for a full refund, excluding carriage. If you have used any of the goods, we are unable to refund your order.
  • We strongly advise that all goods are checked on the day of delivery to ensure parcels are as per carrier paperwork & in good condition. If items are either missing or damaged then write on carrier paperwork and inform Kudos Equilibria Ltd immediately. Do not discard the packaging as all returns require items to be returned in their original packaging.

      • All deliveries made via courier must be carefully checked and signed for as Kudos Equilibria Ltd cannot be liable for any damages or shortages if goods have been signed for as received in full and in good condition.If there is an issue please:

          • Identify damage accordingly on carrier paperwork.
          • Contact Kudos Equilibria Ltd within 48 hrs using our online "Return Notification Form"
          • Take pictures of the damaged item as we will need images to pursue any claim with the courier.
          • Do not use the product or a full refund will not be possible.
          • Please ensure that you include the original delivery note with your return. If you no longer have this, please include confirmation of your name, address and order number.
          • Return items in their original packaging.

            • Please note we only refund carriage if the goods arrived damaged. Any non-damaged/ non-faulty returns will incur carriage costs.
            • Please note that Kudos Equilibria Ltd does not use a freepost service for returned items unless products are faulty. Delivery and insurance for returning items to Kudos Equilibria Ltd will be at the expense of the sender and we strongly recommend that you obtain proof of postage and use a "tracked" service.
            • Kudos Equilibria Ltd accept no liability for claims made via the PayPal returns refund service. Kudos Equilibria Ltd are in no way associated with the PayPal free returns service. 
            • Goods should be returned to Kudos Equilibria Ltd unused and in their original condition and packing in order to prevent damage in transit. Include a covering note telling us:

                    1. Your original order number
                    2. Your name and contact number
                    3. Whether you would like a refund or an exchange (and what you might require)

                    • All refunds will be made via the original payment method to minimise potential fraud. 

                      • Exchanges are subject to stock availability. Please check our website for up-to-date stock information.

                        • Kudos Equilibria Ltd will refund the cost or exchange the original goods but is unable to refund the delivery charge for dispatching updated goods. We will require payment to cover the new outbound postage, which can be made via PayPal.

                          • If bespoke products have been made specifically to order for a client, then Kudos Equilibria Ltd has the right to recover all reasonable expenses involved with designing and manufacturing any bespoke item. 

                            • Kudos Equilibria Ltd will not be held responsible for items damaged or lost while being returned.
                            • This returns policy does not affect your statutory rights.